- Wise mind
- Participate
- Effectiveness
- Figure out interpersonal goals
- DEAR (describe, express, assert, reinforce)
- Attend to relationships
- Describing emotions
- Opposite-to-emotion action
- Problem solving
- Accumulate positives
- Build mastery
- Radical acceptance
- Willingness
I went to work and was redirected to the new branch for my shift. I had to use skills to explain that my time started when I reported for work at the original location, not at the end location. (I should not be financially penalized because I had to do something I wasn't planning on doing. Heck, I could put in for mileage if I were so inclined!)
I had planned on not working at the new location because there is a person there with a heavy accent and I can't understand her. At all. And she was working Sunday. I had to explain my hearing disability and send the email to the PIC for the day, as well as the supervisor who was off for the day.
I learned the new equipment, showed patrons how to use it, gave tours, answered questions, and used a bunch of different skills.
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